RETURNS AND EXCHANGES
1.1 We gladly accept returns for exchange or store credit. All return packages have to be postmarked within 14 days after delivery.
1.2. Condition of returned items. All items sent back for return or exchange have to be in unworn unwashed condition with all tags attached and free of odors.
1.3. Items sent back for exchange have to include a note regarding an item you would want for exchange and a check to cover balance/exchange shipping.
1.4. Items sent back for return will be issued store credit within 10 business days after return package is received.
1.4.1. Original shipping is not refundable. Returned orders that qualified for free shipping will be issued store credit for the total cost of the order minus actual shipping fee.
1.5. Custom items. All custom orders are considered final sale. Custom orders include items with custom measurements, colors or design.
1.6. We reserve the right to decline items shipped late as well as worn, washed, smelly, and damaged while tried on items. These items can be shipped back to buyer within 30 calendar days upon shipping fee payment. After 30 days all returned items that didn’t comply with this policy will be donated to a local charity.
1.7. Due to special occasion nature of the store’s clothes and accessories, no returns are accepted after customer’s event took place. This clause was introduced to protect you and our future customers from accidentally receiving an item that was worn by somebody before and returned.
1.8. Cancelation are allowed for duplicate orders only.
1.9. Custom orders and orders involved any type of customization cannot be canceled, returned or refunded.
The majority of C’est Ça New York garments are fully handmade and customizable. We are always happy to provide extra measurements, pictures, add needed customization and/or accommodate any other needs you may have. We work with a number of various tulle and lace fabrics and welcome inspirational pictures. Feel free to ask any questions HERE.
HAPPY SHOPPING! 🌿