Returns & Exchanges
Returns are accepted for exchange or store credit within 14 days after delivery. All items sent back for return or exchange have to be in unworn unwashed condition with all tags attached.
Items sent back for return will be issued a store credit within 1 week upon receipt.
We reserve the right to decline items returned in violation of the current policy - items shipped late as well as worn, washed, and damaged while tried on items. These items can be returned to buyer within 30 days at their expense.
Cancelations are allowed for duplicate orders only.
All custom orders are considered final sale and cannot be canceled, returned or refunded. Custom orders include items made in custom measurements, custom colors, sizes and/or in custom design.
The majority of C’est Ça New York garments are fully handmade and customizable. We are always happy to provide extra measurements, pictures, add needed customizations and/or accommodate any other needs you may have. We work with various fabric, including tulle and lace, and welcome inspirational pictures. Feel free to ask any questions via our Contact Us page.